RETURN / CANCELLATION POLICY

Return Policy

• Admire Home shall make all endeavors to deliver perfect products to the customers. Products purchased on our Website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to us within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return.

• All product dimensions and materials are mentioned in product description. Size related exchange requests shall not be entertained at any time. 

• As our products are hand finished, each unit may vary slightly in terms of color, size or texture. These slight color/manufacturing variation will not be considered for returns. 

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      A product is only eligible for return under the following conditions:

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• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.

• If you identify a quality or a manufacturing defect on the received product.

• If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery. 

• You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to support@admirehome.co. (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.

• Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.

• Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.

• Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.

• Product should be unused and in the original condition.

• All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

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Cancellations

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• Any cancellation requests will only be accepted if they are made within 2 hrs of placing the order and a full refund will be issued for it. However if the request is made at a time when the product is already in transit, a nominal In-transit cancellation fee will be charged ie 10% of the order value. This is due to the nature of our products which are high-quality fragile items.

• The customer needs to raise a cancellation request to the Customer Service at +91-8700305558 (Monday - Saturday 10 AM to 6 PM) or mail us at support@admirehome.co. We will refund the amount by same transaction mode. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

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